1. How does the car buying process work?

We make it simple:

  1. Get a free online valuation by entering your car details.

  2. Book an appointment for inspection or request a home visit (if available).

  3. We inspect the car and give you a final offer.

  4. If you accept, we complete the paperwork and transfer the payment.

2. What documents do I need to sell my car?

You’ll need:

  • A valid photo ID (e.g., driver’s licence or passport)

  • Proof of ownership (e.g., logbook)

  • Any finance settlement documents (if applicable)

3. Will you still buy my car if it has outstanding finance?

Yes. We can settle the outstanding finance directly with your finance provider. If the amount owed is more than our offer, you’ll need to pay the difference before the sale can be completed.

4. How long is my valuation valid for?

Our valuations are typically valid for 7 days, provided the car’s condition or mileage doesn’t change significantly during that time.

5. What happens if my car's condition doesn’t match the description I provided?

We’ll inspect the vehicle in person. If there are discrepancies (e.g., undisclosed damage or higher mileage), we may revise our offer accordingly.

6. How and when will I be paid?

Payment is made via secure bank transfer, usually within 24-48 hours after all paperwork is completed. Some locations may offer same-day or instant payment options.

7. Can I sell a car on behalf of someone else?

Yes, but you’ll need written authorisation from the registered keeper and a copy of their ID, along with your own valid identification.

8. Do I need to clean or repair my car before selling it?

While it’s not required, a clean and well-maintained car helps ensure you receive the best offer. However, we do purchase cars in all conditions.

9. What types of cars do you buy?

We buy:

  • Petrol, diesel, hybrid, and electric cars

  • Used cars, nearly new, or even damaged vehicles

  • Cars with high mileage or light accident history (case-by-case)

10. Are there any hidden fees or charges?

No. Our service is free to use, and there are no hidden fees for inspections or payment.

11. Can I cancel the sale after accepting your offer?

You can cancel at any point before signing the final sale agreement. Once the sale is complete and payment is made, cancellations are no longer possible.

FAQs